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How km501 Handles Your Personal Information

This page explains exactly what data km501 collects when you open an account, make a deposit via DANA, OVO, or GoPay, or contact our support team — and how we keep that information secure.

Account data protectedDANA, OVO, GoPay transaction privacyNo third-party data sellingYour right to access your dataContact us to request changes

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What We Collect and Why We Use It

km501 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open a km501 account, we collect the information you provide during registration — name, email address, and the phone number tied to your mobile wallet. When you deposit or withdraw using DANA, OVO, or GoPay, our payment processor logs the transaction reference and wallet

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ID to verify the transfer and match it to your account. We do not store your full wallet credentials or PIN. We also collect device identifiers and browser session data to keep your account secure across mobile and desktop — so if you log in from
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a new device, we can flag unusual access before it becomes a problem. Your data is used strictly for account management, fraud prevention, and communicating about your account status. We do not sell your personal data to advertising networks or unrelated third parties. We may share
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limited data with payment processors and regulated compliance partners where local law requires it. Retention periods follow applicable data regulations in eligible regions; once your account is closed and the minimum retention period has passed, we delete or anonymise your records. If you have questions about
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how a specific data point is used, contact our support team and we will respond in writing.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct, or delete your personal data, or if you have questions about how a specific piece of information is stored, our support team handles privacy requests directly. Reach us through any of the channels below — we aim to acknowledge your request within one business day and resolve it as quickly as the relevant process allows.

Live Chat Support Open the chat window from any page on km501. Describe your privacy request — account data access, correction, or deletion — and our team will log and track it for you.

Email Privacy Request Send your request to our support email address shown in your account dashboard. Include your registered account name and the specific data action you are requesting.

Account Settings Path Log in, go to Account Settings, and select Privacy or Data Request. From there you can view saved payment methods, update contact details, or submit a deletion request directly.

DATA SECURITY STANDARDS

How We Protect and Manage Your Account Data

Data security at km501 is built around the account flows you actually use — logging in on mobile, depositing via GoPay, or switching from phone to browser mid-session. Each of these actions touches your personal data, and we apply consistent security practices at every point. Cookies, account retention, and third-party access are all governed by this policy.

Encrypted Connections

Every page and payment flow on km501 runs over SSL encryption. Data sent between your device and our servers — including DANA and OVO transaction references — is encrypted in transit.

Cookie and Session Data

We use session cookies to keep you logged in across mobile and desktop. Persistent cookies help us remember your preferred language and payment method, such as your last-used GoPay or OVO option.

Account Retention Rules

Active account data is retained while your account remains open. After closure, we keep records for the minimum period required by applicable regulations in eligible regions, then delete or anonymise them.

Third-Party Access Limits

Only verified payment processors and compliance-required partners can access relevant parts of your data. No advertising networks receive your personal account details — ever.

Common Questions About Your Privacy Rights

Below are the questions we get most often about data access, wallet privacy, and how to make changes to your account information. If your question is not covered here, contact support directly through live chat or the account settings page.

We collect your name, email, phone number, and the wallet ID associated with deposits via DANA, OVO, or GoPay. Device and session data is also logged for account security purposes.

No. We only store the transaction reference and wallet ID returned by the payment processor after a transfer. Your wallet PIN and full credentials are never sent to or stored by km501.

Yes. Log in, go to Account Settings, and submit a data access request. Alternatively, contact support via live chat or email and we will compile your data record in writing.

Submit a deletion request through Account Settings or contact support directly. We will process it after verifying your identity and confirming the mandatory retention period has passed.

No. Your data is not sold or shared with advertising networks. Limited sharing happens only with payment processors and compliance partners where local law in eligible regions requires it.

We retain records for the minimum period required by applicable data regulations in eligible regions. Once that period ends, your data is deleted or anonymised. Contact support for region-specific details.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How km501 Handles Your Personal Information

How to Reach Us About Your Data

How We Protect and Manage Your Account Data

Common Questions About Your Privacy Rights

01 What personal data does km501 collect when I open an account?

02 Does km501 store my DANA, OVO, or GoPay credentials?

03 Can I request a copy of the data km501 holds about me?

04 How do I ask km501 to delete my personal data?

05 Does km501 share my data with third parties for marketing?

06 How long does km501 keep my account data after I close my account?

Privacy Policy

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