Reference

What You Agree To When You Use km501

These terms set out how your km501 account works — what you can do, what we expect from you, and how we handle payments through DANA, OVO, and GoPay.

Account eligibility appliesDANA, OVO, GoPay coveredJurisdiction-dependent accessOne account per personSubject to local law

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How to Contact Us About These Terms

If a clause in these terms is unclear — or if a transaction via DANA, OVO, or GoPay didn't behave the way you expected — reach out before assuming the worst. Our support team handles terms-related questions alongside account and payment queries. Players in Yogyakarta and across Indonesia can use any of the channels below.

Live Chat Open the chat widget from any page inside your account. Our team can clarify specific clauses, account status questions, or payment disputes tied to these terms.

Email Support Send a detailed message to our support address for written responses to terms questions. Useful when you need a record of the answer for your own files.

Account Help Centre Check the Help Centre for published policy summaries, wallet deposit steps for DANA and OVO, and answers to the most common terms-related account questions.

How These Terms Apply to Your Use

km501 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with km501, you confirm that you have read, understood, and accepted these terms in full. They govern every session you start, every deposit you send through DANA, OVO, or GoPay, and every withdrawal you request. We reserve the right to update these

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terms when our services change — you will see a notice when you log in after any material update, and continued use means acceptance. Your account is personal and non-transferable. Sharing login credentials or operating multiple accounts breaks these terms and may result in account suspension.
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All transactions processed through local e-wallet rails such as DANA, OVO, and GoPay are subject to the terms of those payment providers as well as ours. We are not liable for delays caused by third-party payment processing outside our direct control. Where any section of these
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terms conflicts with local law in Indonesia, the locally applicable rule takes precedence. These terms do not create a legal partnership, employment, or agency relationship between you and km501. If you have questions about a specific clause, contact our support team before acting — we would
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rather clarify upfront than resolve a dispute after the fact.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Accountability Behind km501 Terms

These terms are not just a legal formality — they define the boundaries of a fair account relationship. We keep them factual, readable, and specific to how our platform actually works, including local payment rails and account security practices that reflect how Indonesia's digital wallet ecosystem operates.

Account Security Your account is protected by OTP verification at login. If you suspect unauthorised access, lock your account from settings immediately and contact support for a security review.

Data Handling We collect only what is needed to operate your account and process payments through DANA, OVO, or GoPay. We do not sell your data to third parties outside our payment and compliance partners.

Term Updates and Notice When we revise these terms, we post a clear notice at login. You can review the updated version before your next session and contact us if anything is unclear before continuing.

Requesting Changes or Corrections If your account details are incorrect or you want to update wallet information linked to OVO or GoPay, submit a request through live chat. We verify identity before applying any changes.

Common Questions About km501 Terms

These are the questions our support team gets most often about how these terms work in practice — covering account rules, payment obligations, and what happens when something goes wrong.

Yes. Any deposit or withdrawal processed through DANA, OVO, or GoPay on your km501 account falls under these terms alongside the payment provider's own policies.

No. Each person may hold one account only. Duplicate accounts breach these terms and may result in suspension of all linked accounts pending a review.

You will see a notification the next time you log in. We recommend reading the updated section before continuing. Ongoing use after the notice counts as acceptance.

Contact support via live chat or email with your transaction reference and wallet details — DANA, OVO, or GoPay. We review disputes within the timeframe stated in our support policy.

Access depends on local law and is available only where permitted for eligible regions in Indonesia. We recommend confirming your eligibility before creating an account.

Use live chat and ask for an account update. Our team verifies your identity first, then applies the correction to your wallet linkage or personal account details.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use km501

How to Contact Us About These Terms

Accountability Behind km501 Terms

Common Questions About km501 Terms

01 Do these terms apply to all payment methods including DANA, OVO, and GoPay?

02 Can I hold more than one km501 account?

03 What happens if these terms are updated while I have an active account?

04 How do I dispute a transaction that I believe breaks these terms?

05 Does km501 access depend on where I am in Indonesia?

06 Who do I contact to request a correction to my account or wallet details?

Terms & Conditions

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